At Thayen Wander, we strive to ensure your complete satisfaction with every purchase. Please read our refund and return policy carefully to understand how we handle returns and refunds.

Cash on Delivery Only
Since we operate on a cash on delivery (COD) basis, payments are made directly to the delivery agent at the time of receiving your order.

Return Eligibility
You may request a return or refund if the product you receive is damaged, defective, or significantly different from what you ordered.

Return Request Time Frame

• Returns must be requested within 7 days of receiving your order.

• To initiate a return, please contact us at [email protected] within this period and provide your order details and reason for return.

Return Process

• Upon approval of your return request, we will provide instructions on how to send the product back to us.

• The product must be returned in its original packaging, unused, and in the same condition as received.

Refund Time Frame

• Once we receive and inspect the returned product, we will process your refund within 10 business days.

• Refunds will be made via the same payment method used at delivery or as agreed during the return process.

Non-Returnable Items

• Products that are used, damaged due to misuse, or missing original packaging may not be eligible for return or refund.

Contact Us
For any questions or to request a return, please email us at [email protected].